Information Technology
The RWU Information Technology Department offers technology support services to RWU faculty, staff, and students including the RWU MediaTech helpdesk.
Vision Statement:
The Information Technology Department strives to provide access to teaching, learning, research, administrative, and communication technologies through a commitment to excellence in infrastructure, customer support, training, and technical leadership in fulfillment of the institutional mission and core values.
Inclusion Statement:
The Information Technology Department understands and appreciates the important differences all people possess in culture, identity, perspective, and thought. Diversity make us stronger, both as individuals and as a community. Our pledge is to help create an inclusive culture for all by providing an environment where everyone feels respected and valued.
2024 IT Customer Service Award Winner: Jaylene Lopez, Technical Support Specialist
2024 CIO Award Winner: Scott Lopes, Senior Network and Systems Engineer
Check us out on Instagram
RWU MediaTech on Facebook
Resources
Roger Williams University IT Department can be contacted onsite, by phone, by email or 24/7/365 through our self-help options at our MediaTech portal.
MediaTech Service Desk
Phone: 401-254-6363
Email: mediatech@mblayst.com
Web: MediaTech Portal
Onsite: University Library
Leadership
Daryl Ford
Chief Information Officer
401-254-3148
dford@mblayst.com
James Galib
Deputy Chief Information Officer
401-254-3690
jgalib@mblayst.com
Karen Ethier
Senior Director, Support Services
401-254-5330
kethier@mblayst.com
Brian Kacmarsky
Senior Director, Administrative Systems
(401) 254-3292
bkacmarsky@mblayst.com
Allan Ramella
Information Security Officer
(401) 254-3167
aramella@mblayst.com
A. Ryan Tiebout
Senior Director of Infrastructure and Data Analytics
401-254-3414
rtiebout@mblayst.com
Staff
Administrative Staff
Linda Dallaire
Administrative Assistant/Office Coordinator
401-254-3285
ldallaire@mblayst.com
Administrative Systems
Laura Masterson
Associate Director, Administrative Systems--Software Development and Solutions
(401) 254-3361
lmasterson@mblayst.com
Mary Pittari
Associate Director, Administrative Systems--Systems Integration
(401) 254-3474
mpittari@mblayst.com
Kevin LeClair
Senior Colleague Systems Administrator and Application Developer
(401) 254-3519
kleclair@mblayst.com
Robin Levesque
Administrative Systems Specialist
(401) 254-3665
rlevesque@mblayst.com
Angela Nichols
Principal Programmer
(401) 254-3075
anichols@mblayst.com
Al Roda
Application System / Data Base Integrator
(401) 254-3721
aroda@mblayst.com
Support Services
Zelia Caetano
Associate Director, IT Technical Services
401-254-3897
zcaetano@mblayst.com
Samantha Marshall
Associate Director, IT Support Operations
401-254-5230
srmarshall@mblayst.com
Joseph Auger
Lead Classroom and Event Support Coordinator
401-254-3052
jauger@mblayst.com
Dayle Decker
Audio Visual Technologies Specialist
401-254-3168
ddecker@mblayst.com
Joseph Dwyer
Audio Visual Technologies Specialist
401-254-3294
jdwyer@mblayst.com
Maureen Gary
Technical Support Specialist
401-254-4825
mgary@mblayst.com
Jaylene Lopez
Technical Support Specialist
401-254-3646
jlopez@mblayst.com
Tony Maciel
Senior Technical Support Specialist
401-254-3427
amaciel@mblayst.com
William Marroquin
Technology Services Specialist II
401-254-3669
wmarroquin@mblayst.com
Joseph Osmanski
Technology Services Specialist
401-254-3649
josmanski@mblayst.com
System Operations
Gerald Normandin
Associate Director of Infrastructure and Security Operations
401-254-3364
gnormandin@mblayst.com
John Arpin
Network and Systems Engineer
401-254-3613
jarpin@mblayst.com
Jason Ataya
Senior Network and Systems Engineer
401-254-3367
jataya@mblayst.com
J. Scott Lopes
Senior Network and Systems Engineer
401-254-5305
slopes@mblayst.com
Baffour Mireku
Network and Systems Engineer
401-254-3691
bmireku@mblayst.com
Eric Went
Business Intelligence Administrator/Programmer
(401) 254-5348
ewent@mblayst.com
Telecommunications
Joseph Harrington
Telecommunications Technician Master
401-254-3695
jharrington@mblayst.com
MediaTech Hours*
Mediatech helpdesk January-May 2025 hours
Anytime the University Library is closed during IT business hours, MediaTech services will be remote only.
MediaTech has a number of remote assistance options for the community.
- MediaTech Portal (help articles, enter and view service requests)
- Phone: (401) 254-6363
- Email: mediatech@mblayst.com
IT services to classrooms and events is available Monday-Thursday 7:30 a.m.-7 p.m. and Friday 7:30 a.m.-4:30 p.m. during the academic year.
*Please note that hours may change due to unforeseen circumstances, including extreme weather, school delays, staffing issues, or closures.
RWU's updated Information Technology Strategic Plan aligns with the university's goals and mission, including academic excellence and student success.
Dear Roger Williams University Community,
The RWU Information Technology Strategic Plan was originally devised in 2019. With a 3-5 year horizon, the plan captured the growing technological needs and aspirations of the university at that time. Over the past three years, higher education has experienced a disruptive force unlike any in our history. In response, the Information Technology Strategic Plan has been updated to reflect our new environment. More so, the new plan has been made to closely align with the university’s new Strategic Action Plan. Achieving the university’s strategic priorities is central to Information Technology’s mission. Academic Excellence, Engaged Learning, Student Success, A Thriving Community, and Sustainable Futures are the university priorities that serve as the foundational tenets by which the Information Technology Strategic Plan was built.
Diversity, Equity, & Inclusion
The COVID-19 pandemic illuminated the need for more intentional digital inclusion initiatives. The new IT plan includes important programs that promote digital equity and advance the university’s vision and values. Working with our university partners, the Information Technology Department is proud of the hard work done and the work we continue to do in this area.
Data Analytics & Business Intelligence
The higher education competitive landscape has shifted since the inception of the pandemic. As a result, institutions are heavily reliant upon data to proactively adjust to the changing environment and make informed business decisions. The new Information Technology Strategic Plan contains valuable objectives and associated initiatives to help the university become a more data-driven institution.
Working with the university Technology Council, faculty, staff, and senior leadership, the Information Technology Department is pleased with the collaborative process undertaken to produce the new strategic plan. We’re excited about the road ahead and look forward to moving the university forward in pursuit of its mission.
Daryl Ford, Chief Information Officer
